rday11 | Privacy Policy and Personal Data Protection

1. Introduction
2. Data We Collect
3. How We Use Your Data
4. Information Sharing
5. Data Security
6. Cookies & Tracking
7. Your Rights
8. Data Retention
9. Policy Changes
10. Contact Us

            Simple Summary: rday11 only collects data necessary to operate your account, process transactions, and ensure platform security. We do not sell your personal information to any third parties for marketing purposes.
          

1 Introduction

Rday11 is committed to protecting the privacy of every member using our platform. This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards relating to the handling of personal data.

By registering for or using rday11 services, you give us your consent to collect and process your personal information in accordance with the terms set out in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.

This policy applies to all information collected through the official rday11 website, mobile app, and any communications you have with our team. We encourage you to read this document in full to understand your rights as a member.

2 Types of Personal Data We Collect

Rday11 collects your personal information from several sources, including information you provide directly during registration, information generated through your use of the platform, and information obtained through the KYC verification process.

Data Category	Example Information	Primary Purpose
Identity	Full name, date of birth, identification card number	Account verification & KYC
Contact	Email address, phone number	Account communication & security
Financial	Payment method information, transaction history	Deposit & withdrawal processing
Technical	IP address, device type, web browser	Security & fraud prevention
Usage	Game history, wagers, activity logs	Service improvement & compliance

Rday11 does not collect sensitive information such as biometric data, health information, or religious beliefs unless specifically required by applicable law.

3 How We Use Your Data

Every piece of information we collect is used for clear and legitimate purposes. Below are the main purposes for using your personal data:

Account management — to create, verify, and maintain your member account.
Transaction processing — to process deposits, withdrawals, and any related payments.
Fraud prevention — to identify and investigate suspicious or unauthorised activity.
Legal compliance — to meet legal requirements including anti-money laundering (AML) and KYC compliance.
Customer support — to help you resolve any issues or queries related to your account.
Service communications — to send important notifications related to your account, security, and policy updates.
Platform enhancement — to analyse usage patterns for product improvement and user experience purposes.

              Marketing Consent: rday11 will only send you marketing communications such as bonus offers and promotions if you have given explicit consent during registration or through your account settings. You may withdraw this consent at any time.
            

4 Information Sharing & Disclosure

Rday11 does not sell, rent, or trade your personal information to third parties. However, there are certain situations where we may need to share your information:

Payment processors — transaction information is shared with trusted payment providers solely for the purpose of processing deposits and withdrawals.
Technical service providers — third parties that support platform operations such as server hosting and security systems, subject to strict confidentiality agreements.
Regulatory bodies and law enforcement — when required by Malaysian law or a valid court order.
Audits and compliance — to independent auditors who verify our data protection and fair gaming practices.

All third parties who receive your data are bound by data protection agreements ensuring they handle your information with the same level of protection we maintain.

5 Data Security

The security of your personal information is rday11's top priority. We implement multiple layers of technical and organizational protection to keep your data safe from unauthorized access, loss, or damage.

All data is transmitted using 256-bit SSL encryption which represent the latest industry standards.
Stored data is further protected with additional encryption at the database level.
Access to member information is restricted to staff who require it to perform their duties.
Our systems are regularly audited by independent cybersecurity experts.
We have a clear incident response procedure in the event of a data security breach.

Important: While we take all reasonable steps to protect your data, no system is entirely foolproof. You are also responsible for maintaining the security of your password and account login information.

6 Cookies & Tracking Technologies

Rday11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Essential Cookies — required for core platform functions such as login sessions and security. These cookies cannot be disabled.
Performance Cookies — collect information on how you use the platform to help us improve our services.
Functional Cookies — remember your preferences such as language and display settings for a more personalised experience.
Analytics Cookies — help us understand platform usage patterns in aggregate and anonymised form.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

7 Your Rights as a Data Subject

Under Malaysia's PDPA and rday11's policy, you have several rights regarding your personal data. We respect and support the exercise of these rights:

Right of Access

You have the right to know what personal data we hold about you and how it is used.

Right to Rectification

If any of your information is inaccurate or outdated, you may request that we make corrections.

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You may request a copy of your personal data in a machine-readable format for transfer.

Right to Restriction

You may request a restriction on the processing of your data while an investigation or dispute is ongoing.

8 Data Retention

Rday11 retains your personal data for as long as your account is active or as needed to provide services to you. Following account closure, we may still be required to retain certain data for a period prescribed by law.

Financial transaction records are retained for a minimum of 7 years in accordance with Malaysian legal requirements related to audits and taxation.
KYC records and identity verification are retained for a minimum of 5 years following account closure in accordance with AML requirements.
Activity logs and security records are retained for 2 years for the purpose of investigating security incidents.
Marketing and communication information is deleted within 30 days after you withdraw your consent.

After the retention period ends, your data will be securely deleted or anonymized according to our standard procedures.

9 Changes to This Privacy Policy

Rday11 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be notified to members via email or in-platform notification at least 14 days before taking effect.

The "Updated" date at the top of this document indicates when this Privacy Policy was last revised. We encourage you to review this page periodically to stay informed about how we protect your data.

          Change Notice: If there are material changes affecting how we use your personal data, we will request your renewed consent before those changes take effect.
        

10 Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the rday11 Data Protection Officer (DPO) team is ready to assist you.

You can reach us via live chat on the platform or by emailing [email protected]. We aim to respond to all privacy-related inquiries within 5 business days.

If you believe rday11 has not handled your complaint satisfactorily, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection or the relevant regulatory authority.

Our Privacy Commitment

Why Your Data Is Safe with rday11

We do not merely comply with the law — we go further to ensure your privacy is protected at every stage of your platform experience.

End-to-End Encryption

Every bit of data moving between your device and our servers is protected with 256-bit SSL encryption. Your information is never exposed during transmission.

Secure Database

Personal data is stored on servers protected by multiple layers of security. Database access is strictly limited to authorized personnel only.

Integrated KYC

Our identity verification process uses cutting-edge technology to securely authenticate member identities, prevent fraud, and ensure full compliance with AML laws.

No Data Sales

Rday11 has never and will never sell, rent, or trade members' personal information to advertisers or third-party companies for marketing purposes.

PDPA Compliance

Our platform is designed and operated in full compliance with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a data subject are fully respected.

Regular Security Audits

Independent cybersecurity experts regularly audit our infrastructure and data handling practices to identify and address any risks before they become issues.

Privacy Policy rday11

Contents